Shopping Notice - BIONET RE.O Store

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Shopping Notice

Delivery Charges:

1. Taiwan, and offshore islands: free domestic ground shipping Standard

2. Asia: TWD 1,000

3. Rest of the world: TWD 1,500

4. Questions, comments and requests regarding the products and shipping are welcomed and should be addressed to service@babybanks.com.

5. To be eligible to purchase Items on this Website you must:
  a) be the holder of a valid debit/credit card.
  b) warrant that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects.

6. Please be aware that customers from Mainland China, you can purchase our products through http://bionet-reo.jd.com.

7. Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. While we hope that you are delighted with your order, if you are not perfectly satisfied with your goods we will happily offer you a full refund.

8. All returns should be sent back to us in their original packaging provided. Please ensure when returning the parcel that the box is properly protected with the plastic bag provided.

You have 7 days from receipt of order to request your returns number, which will be displayed online and emailed to you. You will receive your returns number by email. Unsuitable items must then be returned within 7 days of receiving your returns number.

Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact us immediately.

If your item is faulty (i.e. received damaged or with a manufacturing fault), we can offer refund. For more information, please contact our Customer Care team.

Please note, for returns from orders placed on a DDP basis, Our returns policy does not affect your statutory rights in any way.

Orders may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Any charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.